Community Manager, Social Media

RJW Media (a premier media agency located in Pittsburgh, PA) has two immediate openings for Social Media Community Managers to join our Social Media Team. The Social Media Community Managers will be an integral part of the social media team as they strive to provide outstanding customer service through multiple social media platforms and work to achieve business goals using digital and social media marketing tactics. The Community Managers will be the public voice of the brands, responsible for resolving customer issues and personally creating original digital content among other duties and responsibilities. These positions report to the Assistant Manager, Social Media and will work within the grocery/convenient store categories.

Job Responsibilities:
These two positions have some similar responsibilities, but the functions are slightly different. Both positions require the Social Media Community Manager to:
• Provide quick and outstanding customer service to customers in a real-time environment including hours outside of normal business operation
• Engage and converse with digital customers and through various social media platforms in a real-time manner
• Measure, monitor, and report on the health and growth of the community; analyze results and design necessary action plans to meet/exceed KPIs

In addition, one position will be responsible for:
• Creating original content in the form of high quality photographs
• Planning a calendar of engaging content using priorities given by banner leaders for guidance
• Developing creative ideas for images, videos, infographics, photography and project manage them to fulfillment working with internal teams and with external agencies
• Acting as lead contact and troubleshoot technical issues for 10+ individual store social media accounts
• Developing and leading an influencer group for the brands

The other position is also responsible for:
• Acting as primary point of contact for marketing leaders from multiple areas of the company looking to utilize social media for their line of business
• Building and developing ideas that will become a content calendar and lead to increased community engagement
• Creating original content in the form of photographs, short copy, long copy, and video
• Becoming an expert at using social media management software

Desired Qualifications:
• Bachelors Degree required; preferred in Communications, Business or Public Relations
• 1-2 years experience managing social media platforms or communities
• Familiarity with running social media accounts for a business (Facebook, Twitter, Instagram, Pinterest, Google+, Snap Chat)
• Customer facing position or customer service experience
• Experience in photography and videography, including photo and video editing software (Final Cut, iMovie) preferred, but not required
• Familiarity with social media management software (Sprinklr or similar)
• Strong written and oral presentation skills

Please submit resumes to hr@rjwmedia.com